1 reviews | Active since Jul 2011
Getting handed over for a closed account
In Sept 2014 ADT bought out SSG. We did not want to be covered by ADT so we cancelled the contract, paid the cancellation fee/outstanding balance. Yesterday I get a Letter of Demand (dated 5th Nov 2015) stating that I owe R2598 according to them the original debt is R46. How does R46 become R2598???<br> <br> I have the final account balance given to me by ADT in 2014, I have bank statements to prove I paid the amount to ADT with the reference number given to me by ADT on their own letter head signed by Padiso Ramothopa. <br> <br> I cannot understand how a matter from 2014 only comes up now in March 2016. I have had no contact from ADT and Debtsource (their collection agency) surely if someone owes you money you send a statement? an email? a phone call? or do you just get handed over for R46? This could have been sorted out so easily if someone had attempted to contact me<br> <br> Totally pathetic and just proves we were correct to cancel with ADT when they took over from SSG useless I tell you!
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Customer services
We take note of your comments. These have been communicated to our Management Team. You will be contacted by someone later today who can assist you further.
Kind regards
Customer services
