GETTING AN ADT PRODUCT IS IMPOSSIBLE WHEN STAFF HALF ASLEEP

i am adt client for many years. i received an email re securegate. i clicked the button for somebody to contact me regarding this product, as i am interested in acquiring. so far no response (USELESS WASTE OF MY TIME). after that waste of time i called in and they were unable to answer questions, re securegate, nobody else was available in that department and they said somebody will call back. so far nobody has called back. (USELESS WASTE OF MY TIME AGAIN). Is ADT really concerned re my security ? Will ADT take responsibility if i am harmed in anyway, whilst not having access to this product, after requesting. Is ADT interested in selling me this product ? Has ADT service gone down since it became ADT Fidelity, ?