Get your house in order!

<p>I have been a Client of ADT for 2 decades or so.</p> <p><br />I have always found their patrol officers to be excellent - well done here!</p> <p>Wish I could say about their call centre / admin setup!</p> <p>Agents can't seem to assist - and calls / e mails to ADT personnel are just ignored!</p> <p>My current gripe - I received an e mail from Rickey Nnwambi - the ADT Signal Management Team Leader on 1/6/16 advising me that we have had responses to our premises in excess of the stipulated threshold - and that additional charges would be charged to our account forthwith!</p> <p>OK.</p> <p>But - these call outs are occuring due to break down of ADT systems - and the fault is not on our side!</p> <p>What should happen after an alarm activation - is that this there should be call from ADT - and then a respose is / is not activated. Or alternatively - if it's a false alarm - the onus is on us to cancel the dispatch of a patrol car.</p> <p>We always cancel false alarms!</p> <p>But during the past while - a response officer arrives at our front door - and says that there had been an activation!</p> <p>In these cases referred to - the alarm did not go off - nor did we get a call from ADT - just the arrival of the officer!</p> <p>I have been trying and trying to contact ADT telephonially or through their e mail address *** to advise / discuss this issue...</p> <p>Rickey Nndwambi does not seemingly take calls - and the e mails sent to ADT are merely ignored - this time, and previously in my experience!</p> <p>My gripe - why are we being advised that we will be penalised for excess call outs - when the issue is with ADT - them sending an officer when the alarm did not go off / nor a phone to us by ADT in advance of this?</p> <p>The fault is clearly at ADT's side - and not ours.....</p> <p>Suggest that ADT get their (Admin / signal) house in order!</p> <p>(As indicated earlier their response offices remain great! </p> <p> </p>