HH
Hennie H
1 reviews | Active since Jun 2018
04 Sept 2018, 08:07
Frustrating Cancellation process
Hi, We tried to cancel my elderly mom's subscription because she moved out of her house about 2 months ago. We were advised to send an mail, which we did. We sent the mail on 17 July 2018, and since then nothing happened. All that happened so far was the debit order payments that went off since then.
We queried this numerous times via phone and email and emails weren't answered and phone calls cut off. I've instructed my mom to cancel her debit order at the bank to prevent ADT from *****ing her pension money. Please contact me and I will gladly provide you with the contact person we sent the cancellation emails to.
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Replies (2)
Adt Security's replyOfficial
04 Sept 2018, 10:38We apologise for the inconvenience caused. This information has been escalated to the Moving Cancellation Department. Someone will be in touch with you soon.
Kind regards
Customer services
Best regards,
Adt Security's reply04 Sept 2018, 10:38
Official
We apologise for the inconvenience caused. This information has been escalated to the Moving Cancellation Department. Someone will be in touch with you soon.
Kind regards
Customer services
Best regards,
HH
Hennie H's updateReviewer Update
04 Sept 2018, 10:46Thanks, ADT contacted us and the cancellation has been actioned.
HH
Hennie H's update04 Sept 2018, 10:46
Reviewer Update
Thanks, ADT contacted us and the cancellation has been actioned.