Frustrating and Unresponsive Cancellation Process

I am writing to express my extreme dissatisfaction with the cancellation process for my ADT subscription. I initially contacted ADT via their Facebook page to initiate the cancellation and was instructed to send an email, which I did promptly.

Two days later, I received a response from Thembisa Ntshaba, who requested my reason for cancellation and the phone number associated with the account. I provided both in my reply. The following morning, Ms. Ntshaba emailed me again, acknowledging my reasons for cancellation, but once again requested the same phone number I had already provided. I rep**** immediately, re-supplying the requested information.

Since then, I have received no further communication. It has now been five days, and I am still waiting for any feedback or progress regarding my cancellation request. This complete lack of responsiveness is unacceptable and incredibly frustrating.

This is not an isolated incident of poor service. We have been consistently dissatisfied with ADT's performance over the past few years. Now, when we attempt to cancel our subscription, we are again met with incompetence and a complete lack of professionalism. Their actions are inconsiderate and demonstrate a clear disregard for customer satisfaction.

I have followed ADT's instructions, provided all requested information multiple times, and yet I am met with silence. This unprofessional handling of my cancellation is a clear indication of ADT's disregard for customer service. I demand immediate action on my cancellation request and a prompt response to my complaint.

I urge ADT to rectify this situation immediately and provide me with confirmation of my cancellation