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Roger F

1 reviews | Active since Apr 2024

30 Apr 2024, 13:55

Frustrated Customer

Hi, i’m very disappointed in the service received from ADT. I phoned September 2023 for my account the be cancel after my 2 year period, however the consultant advise me that its a 3 year contract and she will reduce my premium from R399 to R250/R300. However the following month my premium increased to R447 and i cancelled/reversed my debit order and every since going forward as I didn’t agree to the higher premium. I’ve been trying to sort this out for some time now without any success. I want my statement to by amended since the increase of R447 to R299 and i will settle the outstanding balance. Acc Far00675. Also tried to call Bruce Simpson and emailed him, but receive no feedback. I don’t think i can be held liable to pay the higher premium after i phoned in to get my premium reduced.

0
Replies (6)
Adt Security
Adt Security's reply30 Apr 2024, 14:33
Official
Dear Roger Farmer
 
We apologize for the inconvenience caused. You will be contacted by our Social Media Officer as soon as possible to discuss further. 
Kind Regards Fidelity-ADT 
RF
Roger F's update03 May 2024, 14:22
Reviewer Update
Hi, i’m still waiting on Bruce Simpson to provide feedback on my account, he would’ve called me yesterday, but didn’t.
Adt Security
Adt Security's reply03 May 2024, 15:12
Official
Dear Roger Farmer
 
We take note of your comment.  You will be contacted by our Social Media Officer as soon as possible to discuss further.   Kind regards 
 Fidelity-ADT 
RF
Roger F's update08 May 2024, 07:05
Reviewer Update
Hi, I was contacted, however still waiting for the matter to be resolved and to receive my updated statement.
RF
Roger F's update09 May 2024, 07:52
Reviewer Update
Hi, can this matter be resolve please, can Bruce Simpson phone me regarding this matter.
RF
Roger F's update13 May 2024, 21:03
Reviewer Update
Hi ADT, still waiting on the social Media officer to contact me regarding above mention query, I really don’t know what to do further to resolve this matter. Very frustrated with the service received and the problem has not been resolved yet.