********** charges

To whom it may concern

NHO00017

I'm calling in response to the message you guys sent my grandmother about excessive billing about 4 responses exceeded

I just called your call center, the agent I spoke to an agent that advised me on your system there have been 9 call outs to my grandmother's house which is total lie because I was there the whole month and we had no armed response that came out. The only thing we've had was a technician come out to try to look at the monitor, he was no help because the issue hasn't been fixed. My grandmother forgot her password and we were told to pay R4000 to have the monitor reset which is bogus. Please if ADT can't fix this, please let us know so we can cancel this service.

The alarm keeps on going off by itself and the only things we've had this month were just calls responding to the false alarms not a single armed response team was called out, something is wrong with the monitor but I don't know where that number is being pulled from.

I called a month ago to ask about the R891 in October that was deducted from her account and no one could explain why, this is wrong. We still want answers and want that money refunded.

My grandmother is 79years old and can't attend to these things. Can someone call me to resolve this

My phone number is ***, my name is Lindokuhle Mrubatha.