Formal Complaint Regarding Lack of Service and Professionalism

Dear Customer Service Manager,

I am writing to formally register my deep dissatisfaction with the appalling lack of service and follow-up I have experienced. Despite raising concerns and expecting a timely response, my issues remain unaddressed, and no meaningful effort has been made to resolve them.

What is most troubling is not only the complete failure to provide the service promised, but also the total absence of communication and accountability. It is unacceptable and unprofessional that I have had to repeatedly wait without updates, assurances, or any indication that my concerns are being taken seriously.

This disregard for customer service reflects a serious lack of professionalism and respect. As a paying customer, I find it disgraceful that I must chase for answers instead of receiving the basic courtesy of follow-up. The neglect displayed is both frustrating and unacceptable.

I demand immediate attention to my complaint and a full resolution without further delay. Should this matter continue to be ignored, I will have no choice but to escalate it further, including lodging formal complaints with the appropriate regulatory bodies and sharing my experience publicly.

I expect a written response no later than [insert date] confirming how you will resolve this matter. People communicated with: 1. June 2, 2025, at 08:02 - ***

2. May 1, 2025, at 07:14 - ***

3. May 30, 2025, at 08:03 - ***

4. May 29, 2025, at 21:01 - ***

5. July 23, 2025 @14h37- Renier Langenhoven Branch Manager - [Fidelity-ADT – JHB-S] Fidelity Services Group and cced Isaac Mokate [Fidelity-ADT] Was contacted and she promised too assist. No technician to date has been sent

6. July 23, 2025 @ 14h53 Isaac Mokate Urban Technical Manager JHB South Branch Fidelity Group Services, made contact sharing conversation but still no technician sent. Sincerely, Bucibo ***