For some reason ADT is loosing its touch with clients

For some reason, ADT seems to be losing its touch with clients. I find it impossible to understand why a simple issue such as changing my debit order date has still not been resolved. Since the end of July, random debit collections have been made from my account, which is both unprofessional and disrespectful to your clients. This has also resulted in unnecessary charges on my side.

Your service has been extremely frustrating as you are hardly available to take calls, promises of call-backs are not kept, Emails go unanswered, without even an acknowledgement, Escalations have led nowhere for over a month. This level of service is unacceptable. At this stage, I am not willing to continue my relationship with ADT after the end of my current term.