<p>I previously complained about ADT charging me for a problem that could have been rectified over the phone but they insisted on sending out an agent. After complaining on Hellopeter.com, I received a response, was eventually called and advised that instead of refunding me the charge, I would get this month's premium for free. Big on promises, ADT, zero on execution and delivery as surprise, surprise, you charged me this month. Clearly, the one hand in your offices do not know what the other hand is doing. This is absolutely disgraceful.</p>
We thank you for bringing this to our attention. You will be contacted by someone soon to help resolve this matter.
Kind regards
Customer services
Best regards,
We thank you for bringing this to our attention. You will be contacted by someone soon to help resolve this matter.
Kind regards
Customer services
Best regards,
Received a call from ADT. Will be refunded, but it will take between 7 to 14 days. So since December they had the benefit of my funds. Way to go ADT!
Received a call from ADT. Will be refunded, but it will take between 7 to 14 days. So since December they had the benefit of my funds. Way to go ADT!
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