Finance / Technical / RO
<p>Trying to contact ADT for over a month to get a technical visit after technician finds nothing wrong (Oct) - still false signals, saying there is an activation but the control panel shows none - still over charged for excessive callouts - no one can shedule a technical meeting - awaiting feedback from Rose, Eric, Isaac, Thabilise, Jacobus Barkhuzen, Joja Ntombenhle. High debit order this month - finance does not answer calls, technical does not answer calls - email adress not answering. RO being unable to open the lockbox- been there for almost 2 years - lazy / blind? then supervisor supposed to come to my house to inspect - wait for them and doesnt show up. </p>
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Replies (2)
Adt Security's replyOfficial
02 Dec 2016, 10:49We thank you for bringing this to our attention. You will be contacted by someone today to help resolve this matter.
Kind regards
Customer services
Best regards,
Adt Security's reply02 Dec 2016, 10:49
Official
We thank you for bringing this to our attention. You will be contacted by someone today to help resolve this matter.
Kind regards
Customer services
Best regards,
's updateReviewer Update
09 Dec 2016, 10:45still awaiting feedback - alarm activations continue, credit note not being paid back - supervisor never apologised for not showing up, finance is not responding. finally getting a technician to come out - have to wait anytime between 12 and 15h30 - but who is to say they will show up - since ADT previously said they are coming out and I am still waiting for that person
's update09 Dec 2016, 10:45
Reviewer Update
still awaiting feedback - alarm activations continue, credit note not being paid back - supervisor never apologised for not showing up, finance is not responding. finally getting a technician to come out - have to wait anytime between 12 and 15h30 - but who is to say they will show up - since ADT previously said they are coming out and I am still waiting for that person