Finance Department Credit Controller and Legal Department

<p>I always pay my accounts and ontime. My credit record has never been faulted. Resently I went to the bank with my daughter to apply for a student loan which was rejected due to ADT handing me over to ITC for bad payment profile for an amount of R501.00. This was for a callout fee for which I never received an invoice. I still have all my invoices from 2011.</p> <p>After contacting ADT and peeking to Sandra Bailey - FSC Residential Credit Controller and showing that I have not missed one months payment. How can they hand me over for an amount not invoiced.</p> <p>I made the outstanding payment and emailed proof of payment on 26/04/2016.</p> <p>On the 07/05/2016 I went back to the bank and again student loan was rejected. I sent another email on 09/05/2016 stating that I still have not been cleared.</p> <p>Ms Baily rep**** to me that she has attended to it and escalated to our legal department to inform ITC to correct it on 09/05/2016 and appologised.</p> <p>Mr Wayne Eloff / Pre-Legal Reinstatement and Recoveries Supervisor sent me an email on the 10/05/2016 indicating he will follow up and provide feedback. I rep**** and asked if they can get it cleared by Friday 20/05/2016 and tp please provide me feedback.</p> <p>I again went to the bank on 14/05/2016 just to be disapointed again that ADT still have not cleared there error.</p> <p>It is now 19H20 on 19/05/2016 and I still have not had any feedback on correcting this matter for which I was incorrectly handed over to ICT for non paymeny.</p> <p>I received the invoice for the apparantly non-payment on 09/05/2016. Five months after I should have received it.</p> <p>So I am still waiting</p> <p> </p>