fidelity guard yourself

In 2022 i called fedility and asked for their car track services after being referred by a friend who had also just signed up, i was told it would be hundred n something and i was ok with it,technician came and installed and showed me the panic button on the steering wheel and also gave me a wrist thingie for emergencies. Today im sitting at the parking lot and i realize that the panic button thing is no longer there on the steering wheel, i panicked thinking what if i was in an emergancy, so i called fidelity and asked how is it possible that the panic button can be removed and they did not pick it up coz surely who ever did that must have touched it, then the consultant by the name of charmaine Ndodana says to me it was not active i should have called to activate it,, i asked her how am i supposed to know that it needs activation coz im not a technician? I asked how is it possible that i have been paying for full 2 years and a couple of months without an activation? Im sooooooo disappointed with fidelity drive its not funny and id like to advice other woman out there who know nothing about car devises to go for a company that will explain everything to you and also advise you to activate their devices. My premium was increased without my knowledge i just saw it when it went of n i didnt argue because i thought im paying for my own assistant so anyway today after talking to the rude consultant i asked her how much my cancelation fee will be R1800 mind you my monthly installment is R208 and i have 5 more months left so i need to pay them for thier incompetence. Right now im sitting with a service provider who provides no service except to collect money. My advice to everyone is rather trust God than fidelity at least he doesn't need to be activated you just call upon him