FIDELITY ADT THE MOST ***********

I have been a longstanding client of ADT. And really, I have to wonder why. I had the beam pir ****** off the front of my house. Lodged a police case etc and of course had ADT respond at the time. I was advised telephonically that a technical representative would contact me regarding the replacement. Request Lodged 3 March 2022. Fast forward to March 9 2023, my house was broken in to - alarm not active due to load shedding. my front door was kicked in. Again i have requested technical assistance, and have followed up on several occassions. Yesterday, i was informed of my request for technical assistance from 3 March - the operator was quite surprised that this was still outstanding from LAST YEAR!. today when i called to escalate this to a management level, my call was promplty dropped. NO CUSTOMER SERVICE WHATSOEVER - do these operators just not log my queries; who should follow up on these logged requests?? how can you trust the security of your home and family to such an *********** company? When we receive poor service from any sector, we have the right to demand our money back. FIDELITY ADT: i want my money back for all the months you have failed me as a paying customer!!