Fidelity ADT Security Debiting Accounts Twice AGAIN

Item: Adt Security
Rating: 1
Author: Alpheus R

ADT debited my account twice in October and when i wanted to cancel they returned my money but now they did it again in December and amounts that haven't been communicated with me, instead on R518 which includes the December increase they debited R665.75 and now i wake up on the 21st December 2025 I find R986.6 debited from my account and this is unacceptable, ADT just going and taking money as they please, right now i need the money for my Grans medication and they will be serious consequences because of this . This is the end of our relationship. I tried calling in they don't work on a Sunday, tomorrow 22 December 2025 I will be canceling my account with ADT and wouldn't recommend it to family, friends and colleagues

Helpful (0)

Replies (2)

Adt Security's replyOfficial

22 Dec 2025, 12:09

Dear Alpheus Ramphele

We apologize for the inconvenience caused. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind Regards Fidelity-Adt

Adt Security's reply22 Dec 2025, 12:09

Official

Dear Alpheus Ramphele

We apologize for the inconvenience caused. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind Regards Fidelity-Adt

Alpheus R's updateReviewer Update

22 Dec 2025, 17:10

Good Day Fidelity,

I called in today and they said a call center agent will call me back to cancel but no phone call.

Alpheus R's update22 Dec 2025, 17:10

Reviewer Update

Good Day Fidelity,

I called in today and they said a call center agent will call me back to cancel but no phone call.