Fidelity ADT pathetic service

I must say, I am very disappointed with Fidelity ADT. I signed a home security contract with them beginning of October, and I was told that I will only start making payment in February 2021. To date two debits have gone off without any proper explanation when I called them. Secondly I paid for two boards boards, one was delivered and when I made contact with them, I was told it will be delivered, to this date I am still waiting two month later. I also reported to a Mr Nigel Booysen that the security system is not working properly and he assured me he will send back the area technician and to date I am still waiting. I made contact with Mr Booysen again on the 1st Dec 2020 and he said the technician will come on the 2nd Dec, and he still has not yet shown up. Mr Booysen has not been taking my calls. I also called the head office on the 1st Dec 2020 to raise my concerns, and I was told that I will get feedback either before the end of the day or the next day. Guess what, no one has bothered to get back to me.