Fidelity ADT customer failure in people and processes

I have been with ADT for approx 13 years. in that time I have had two break-ins of which once I left church and was at my house and walked through to assess the damage before ADT have even arrived at my house.

Over the years my monthly tariff have increased to over R800 per month. Lately I have seen BULL security operating in our area and they are know to very efficient.

On calling BULL they quoted me R355-00 per month. I called ADT on 31 March the afternoon to cancel my contract on which the call was picked up and put down. I called again later on which occasion I was told that the office is now close I must call back in the morning. On 1st of April I called ADT again only to be told they can now give me a two month payment holiday and drop my rate to +-R400-00 per month. This is ****************. How can a company survive in a customer centrix era over charging a loyal customer and then just drop the rate the moment you mention a competitor.

Wahl Bartmann, It is time you stop counting money and look at your customer service my friend.

On asking for cancellation I was then told that I have to complete a physical form. In 2021 on a recorded phone call where I provide all my details I have to complete a physical form. This is so 1900's. I feel like just stopping my debit order.

Then I was told due to it being the 1st of April they can only cancel end of May at which point my sense of humour started failing me.

I do not take the time to write a review lightly. This just seem like an unjust practice and that I will stand against as long as I live on this earth.

Fidelity ADT, I will never suggest you to anyone. I will not use you in principal in private or business capacity as long as as there is any alternative.

Please be aware that you brought this onto yourselves. Nobody forced you to do this.

I do hope this review help someone out there just to be more aware as we tend to not keep annual rate increases top of mind. And neither should we if businesses are more customer centric.

Regards, Rigard