Fidelity ADT Armed Response Times

<p>Hello Today my alarm had been triggered, at 12:15pm we had received a call from adt stating the alarm had been triggered, when we got back home at 12:35pm almost 20 minutes later the security guard had arrived at the same time as us. My question is what is the average response time? Are route survey and time surveys conducted done by management to ensure quality and response times are always being improved as part of better service delivery? Surely your computers log the time the alarms are triggered, the call logs record the call made to the owners and security officers, and the vehicles tracking system records the actual movements of the vehicles, I would very much like this incident to be looked at and investigated as our safety as well as our homes are entrusted to you, and if your response times are not quick and efficient that could endanger my family and I. I am also going to look at other security companies via social media in the area and ask them to conduct a similar survey to get their input? I trust that you would take my concerns into consideration and improve the response times in future.</p>