Fidelity-Adt Agents are ****s and so *********

What a sh*ty service and a lying call centre agent...

I spoke to Ronewa (Adt agent), whom I was not happy with her responses and requested to speak to her superior. She kept me on hold for some lengthy of time waiting for her superior to come to call. To my surprise it was her back on the call to tell me she spoke to her supervisor and the supervisor agrees to what she told me earlier on. I asked if the supervisor was refusing to speak to me? I insisted to speak to the supervisor and waited again on hold for some time. The supervisor came on to the call and I asked why was he refusing to talk to me? He rep**** by saying, he was not aware that I was awaiting him on the call nor even aware of my matter. I asked if Ronewa was lying to me or what? He only said he will listen to the recordings. This alone proved that someone was lying to me.

Anyway if you want a trustworthy security services company that won't lie to you when you raise issues, please stay away from Fidelity-ADT security. I will never recommend them ever to anyone and surely I will never use them again for my property.