Fedility ADT, Lonoloza poor service and lack of customer interests

Trying to contact ADT technical is proving to be impossible. I have been attempting this for hours. ADT resides within a communication barrier wall with the help line been the wall. I am an disabled Epileptic suffering from chronic and dangerous seizures. I have been the victim of an armed ******* before and am as such highly vulnerable to such. I require advice from ADT for additional security equipment for a vulnerable security area., but this is proving to be close to impossible. I have experienced other problems as well. Does Fedility, Londoloza (from whom I was transferred from without my knowledge) care about their customers, level of service, safety of customers and conducting business with customers. My previous security consulted with me at my home about my special needs as to security and medical emergencies. After numerous requests, I was ignored. They just don't seem to care about their home clients. This begs a contemplation that it is possible that they are too large and have too many spokes in the fire.