Fed up with ADT customer service

<p>We are at our wits end. Our alarm went off at 3.08 a.m on 05/08/2016</p> <p>Received a call from ADT for 33 Delta palm, had to correct as the address is 39 and not 33.</p> <p>Armed Personal only gets here at 3.30 rings the bell for us to open the gate, says his guard cell battery was down. I called ADT thereafter</p> <p>Thi. Called ADT on ********** 100 spoke to Sheila, explained the situation, she will get the supervisor to call. that was at 3.54 am. Sheila mentioned she understands our plight but unfortunate have no response. prior to this we had a problem with meet & greet, Stanton called and was supposed to call back, have had no response since</p> <p>Are we paying for this kind of service. This is definitely unacceptable. Are we paying for unprovided service</p>