JM
Johan M

1 reviews | Active since Jan 2017

30 Jan 2017, 10:07

Faulty Systems and NO SUPPORT!!!!

<p>@ADT Security South Africa after battling since Wednesday with a faulty alarm system and having a full service team here on Friday, Nothing is working. I have spoken an hour ago with your Call center you have 30min to get to our site!!! This is enough. Your model is not to protect a client but to make them sitting pray!!!!</p>

0
Replies (2)
Adt Security
Adt Security's reply02 Feb 2017, 09:14
Official

We thank you for bringing this to our attention. You will be contacted by someone soon to help resolve this matter.


Kind regards
Customer services

Best regards,

JM
Johan M's update02 Feb 2017, 09:55
Reviewer Update

2 Days ago when ADT did phone me to try and resolve the Issue they tried to put all the blame on the Client for ADT having faulty equipment. Please do explain how that is resolving the problem?