Faulty installation

Please note I have been reporting a faulty installation for weeks now and you have not acted on it.

Your control room calls me out 3 times a night, see attached proof 9pm, 10pm, 11pm and 2am I go out and check this is not normal.

When I ask that a technician must come out and check the installation I get told they are off duty a message will be send to them. I have been waiting for someone to correct this installation for 3 weeks.

Olga in your control room tells me she will ignor our alarm activations cause she doesn't know what to do (unacceptable) cause if someone is intentionally disrupting and watching if we respond or not it will give that person and opportunity to be comfortable that nobody responds.

1. If the Alarm goes off security guard must come out and check

2. Olga must always report the over activity to keep track of the faulty installation and not TELL THE CLIENT SHE WILL IGNORE IT. If its the wind causing this activation what else does the technical team suggest? How do we solve this cause we cant keep going out 3 times a night every night.

3. For me as a property owner I take it very serious everytime there is an activation I go out to check buy its not sustainable for me to wake up 3 times a night drive to the property its like I am on night shift guarding. This was not happening with my previous alarm company their installation was not affected by wind and i used their services for more than 2 year at all my business premises. Eric came and sold us about how great ADT is but so far it's proven to very inefficient, poor quality people that tell customers there is nothing they can do