RG
Riaan G
1 reviews | Active since Oct 2009
02 Apr 2024, 23:19
Faulty alarm not properly being dealt with
Looks like I have to write a complaint on here every 3 months for ADT to do something.
December we had signal issues. Was told te battery needed replacement. After that, signal issues went on. January I logged a complaint, tech came out and adjusted the infrared sensor. The alarm stopped going off for nothing. Now when the alarm does go off, ADT does not receive signals...
This alarm should be under guarantee as far as I know, can it be replaced as there is always something wrong with it!
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Replies (2)0
Replies (2)
Adt Security's replyOfficial
03 Apr 2024, 07:37 Dear Riaan Greeff
We apologize for the inconvenience caused. Your concerns has been escalated to the Technical Manager and someone will be in contact with you shortly to advise on the way forward.
Kind regards
Fidelity-ADT
We apologize for the inconvenience caused. Your concerns has been escalated to the Technical Manager and someone will be in contact with you shortly to advise on the way forward.
Kind regards
Fidelity-ADT
Adt Security's reply03 Apr 2024, 07:37
Official
Dear Riaan Greeff
We apologize for the inconvenience caused. Your concerns has been escalated to the Technical Manager and someone will be in contact with you shortly to advise on the way forward.
Kind regards
Fidelity-ADT
We apologize for the inconvenience caused. Your concerns has been escalated to the Technical Manager and someone will be in contact with you shortly to advise on the way forward.
Kind regards
Fidelity-ADT
RG
Riaan G's updateReviewer Update
04 Apr 2024, 12:18I was called yesterday and promised a tech will be here this morning before 12, so I took the morningboff to accommodate him. 12:04 no call and no tech so I left. Pathetic!
Can someone kindly call me woth details regarding when I cancel, what happends to the fees like radio fees paid in advance and monthly fees that was paid for a non existent service. I would like that monies paid back
Can someone kindly call me woth details regarding when I cancel, what happends to the fees like radio fees paid in advance and monthly fees that was paid for a non existent service. I would like that monies paid back
RG
Riaan G's update04 Apr 2024, 12:18
Reviewer Update
I was called yesterday and promised a tech will be here this morning before 12, so I took the morningboff to accommodate him. 12:04 no call and no tech so I left. Pathetic!
Can someone kindly call me woth details regarding when I cancel, what happends to the fees like radio fees paid in advance and monthly fees that was paid for a non existent service. I would like that monies paid back
Can someone kindly call me woth details regarding when I cancel, what happends to the fees like radio fees paid in advance and monthly fees that was paid for a non existent service. I would like that monies paid back