Faulty Alarm

I am really disappointed in ADT, <br> Firstly I called in last week about lack of patrols and a guy by the name of Joseph tells me i need to call if i want patrol, really sad considering it is not the first time i complained about lack of patrols.<br> <br> Secondly, yet again. a complain about a faulty alarm. My alarm goes off and ADT cant even identify which zone triggered the alarm. This after i upgraded my system for probably around R12k+<br> <br> Thirdly, my ****** alarm keeps going off in the early hours of the morning. New alarm system and ADT wants to charge me to send a technician and for some reason ADT believes most of us are available during the week. Does not make sense as I have always requested installation or support on Saturdays.<br> <br> Think I should really get rid of ADT, useless truely