Faulty Alarm

My Alarm keeps going off during the day and i get told that it might be faulty. The call center agent told me to call the technical department for over the phone assistance when i get home.<br> <br> When i get home and call them, i was blatantly told they cannot assist me and that a technician needs to be called out. They did not even bother to test anything with me over the phone. I Spoke to a supervisor and explained to them that im at work during the day and cannot be at home. She told me that i need to pay R800 for someone to come and have a look at my problem after hours or on weekend.<br> <br> Please tell me if this is acceptable service, how do you charge me R800 when you don't even know whats wrong with my system? I will not pay to be assisted just because i am not home during the week.<br> <br> This is an inconvenience because i receive a call every hour during the day saying my alarm has gone off.<br> <br> I need someone to help me, but i will not pay R800 for a service that i'm already paying for on a monthly basis.<br> <br> Please contact me as soon as possible. if you cannot help me, please let me know how to cancel this contract so i can go and get better service somewhere else.<br> <br> Regards,<br> Thato Rahlau