Fancy alarm system installed that does not work

In 2012 ADT installed a fancy wireless alarm system for my house. The technicians installing it said was new and could not give us training but someone who knew would come around to train us. This never happened. <br> Since then after having numerous technicians come and view it, none of them know how it works. This year I finally got hold of technical manager for our area - a person called Logan. <br> After weeks of trying to get him around, he finally inspected the system last week (13/10/2015), appointment booked for 9am, he only arrived at 10:30 but I was not their as I could not wait for him any longer.<br> When I followed up (note I have always had to follow up, ADT never get back to me) Logan said ADT did not install the system, after arguing he said he would get back to me, it never happened. This week I have been asking for his supervisors number or customer care manager which he is refusing to send. I have not been able to activate this system once since it was installed putting my family's security at risk, and this is for a company we pay to protect us! <br> We paid ADT R28k for the alarm system and pay them a further R5300 per month and this is how they treat me!