False Promises and Information

I was telephonically informed that because my ADT Contract expires end of January 2016 and the fact that I gave notice of cancellation of my contract in advance that I will not be debited for the annual radio network license fee. To my surprise I was debited the annual radio license network fee!!!WHAT ELSE COULD I HAVE EXPECTED!!!<br> ADT, this two years has been the worst service I have ever received from any service provider...really!!!. I was really paying for NO SERVICE!!! Alarm wil go off, they dont even phone!!!Panic button is pressed, they dont even respond!!!I could've rather taken that money and bought dog food, who will protect my property. ADT I want my refund on this radio fee. If your office does not comply I will take it up with the Ombudsman / Security Association of South Africa!!!Your immediate response and attention to this is awaited.