False claims!

<p>I am very disappointed in adt. Firstly when we signed up with adt in 2013, the agent explained to us that there would be no additional costs if we decided to cancel our contract as the system would be ours. This was not the case when we chose to discontinue the service. We were charged additional costs as they explained that we need to purchase the system (we thought we already had). The amount was handed over to debtsource and payments were paid.</p> <p>In February 2017 I had made my last payment and mid March I enquired about any possible outstsnading amounts. ADT did a check for me and stated that I paid every cent and owed nothing. I asked for proof to be emailed to me and they agreed to send it but never did.</p> <p> </p> <p>In May 2017 I receved a call from other Debt collectors stating that Adt has handed the account over as there is still an outstanding balance of more than R800. I tried calling adt and they stated that there is no record of my phone call in March or any record of a closed account.</p> <p>I have proof of my last payments and I dont understand why I have to pay something that has already been paid!</p> <p>Adt has failed to contact me again and when I do call I do not receieve any clarity on the matter.</p> <p> </p> <p> </p>