False Advertising and bad service

<p>I have installed a alarm system through a ADT Dealer 'Macbros Installations', when the sales rep came to my house he made a lot of promisses which did not materialise. After installation of the unit and outside 'Pet friendly' Beams (Which is armed by birds flying past it) I had to drive back home from my holiday destination twice because the alarm kept giving false alarms.</p> <p> </p> <p>The responce that I received from the call center was that I need to make sure that I arm the system properly. I requested to speak to a manager in chanrge but the operator told me it is not possible. I asked for confirmation in writing and I was told that is not possible.</p> <p> </p> <p>I managed to get through to Meegan and she assisted me to get hold of the technician that installed the unit and that he will assist me to solve the problem, his responce was that he is on leave and will not be able to assist.</p> <p> </p> <p>ADT wanted me to pay for their technician to attend to the problem as it was not their technician that installed the unit. (Why using ADT Dealerships then?)</p> <p> </p> <p>I need someone to assist me with this matter urgently, as the system was not installed properly and the contract was sold to us under false advertising a service which cannot be delivered. I need to stop this contract with immediate effect and all moneys paid back to my account</p>