Failure to respond to numerous cancellation emails

Good day -<br> <br> I have been trying to cancel my contract with ADT for more than a week. I called your offices to request advice on how to have my contract cancelled (as I am moving and selling my house) and was given an e-mail address to use [Email Removed] I sent mails on 4 and 5 January with NO response (not even an automated response) to my requests. I then called your offices again. I was told to 'just wait'. When I refused to wait, I was transferred to a very friendly young lady, who gave me her e-mail [Email Removed] to me. I then sent my request to her on the 6th of January. She told me that I would receive a call back, and not to worry. But here we are, on the 9th of January, and I STILL have not heard from ADT. I am NOT going to pay an extra months' fees because of your failure to effectively administer your e-mail account or to follow up on requests that were sent. I want my contract cancelled for the end of January, and I would appreciate a speedy response. <br> <br> Thank you.