Failure to provide support

I'm so disappointed with ADT. Last night I had a break-in at the property and that is how I found out that my alarm was faulty because it did not go off. Today when I called to find out why no one could explain and they want to send a technician on Monday. When I ask them what happens during the weekend because the ****s have figured out that my security does not work, they don't have a response. They want to send a patrol car, I ask them how will a patrol car detect a moving body in the night, no response. All they can say is apologies, how when my safety is at risk but I'm paying a security company. I'm so disappointed because now I have to go through the whole weekend not knowing if I will get a break in again.