Failure to Protect My Home During Burglary

ADT Management have failed to explain why and how the ******* managed to delay or jam my house alarm during the burglary. Based on video surveillance footage from the house plus information provided by ADT, it is clear that the alarm did not go off as the ******* entered my home! The ******* spent nearly an hour inside the premises. My home alarm went off only when the ******* were already outside, loading the ****** items into their car. It is scary to think that the ******* either jammed the alarm system, or knew how to disable it while inside my home. ADT Management are still unable to explain this to me. I am beginning to think that one of the ******* must have been someone who works for ADT and knew how to interfere with and disable the alarm, or possibly received assistance from inside ADT security to disable the alarm system until they were done. Either way, I think it is extremely risky now for my family or anyone tired of crime in South Africa to be a client of ADT security. In my opinion it appears as if ******* either knew how to breach the ADT alarm system, or possibly someone inside ADT security provided assistance to the *******. I'm so angry!!!!!!