Failure to deliver expected service

I am disappointed to write this review because I don't like to be negative about services - but I feel that it is necessary for me to let others know so that they can make an educated decision when choosing a company to provide them with security and a peaceful mind.

When I signed a contract with ADT, I was initially pleasantly surprised due to their efficient sales representative and professionalism. I emailed the manager to let him know how impressed I was and received a response that very day. This, however, changed after the first time my alarm went off.

It took about 30 minutes for the armed response to arrive after my alarm going off (my phone was dead so they couldn't even phone to get hold of me). Having had an armed *******, I do not feel that their is any benefit if they arrive after so long, because ******ies can happens so fast.

Since this was a new alarm system, it was set off a couple of times after that - I received roughly the same response time on all occasions. When I was away, the people living on my property said it went off at about 6pm and they arrived after 9pm!

I phoned ADT to let them know about my dissatisfaction - nothing was done or changed. I then decided I wanted to downgrade my contract since I didn't feel it was beneficial to me. So I contacted the sales rep as well as the manager I had previously contacted - both times I was completely ignored. I also phoned in and was promised to be sent a form. This did not happen. Additionally I emailed to an address that was recommended to me and the customer care email address -still no response.

Not only have they failed at providing the service which they promise to provide ( and the service is not exactly cheap) but they have also completely ignored me and refused to address any of my concerns.

~ a VERY unhappy customer