CM
Carrie-Ann Marais

1 reviews | Active since Jan 2015

07 Oct 2015, 10:57

Failure to cancel after numerous requests

After calling the call center I was asked to send an email requesting the cancellation.<br> I have then processed my request via email as requested by the call center operator.<br> I have never received feedback regarding my request and have sent in about 5 requests.<br> I have requested on each email that someone just get back to me and confirm receipt - this has never happened.<br> Each time I get a system generated email to confirm my email was received so not like ADT has not received my request.<br> I have now had a debit order go off and the contract has continued into the new month for a house that I no longer live in.<br> I am now paying for armed response in a house that is standing empty and does not belong to me.<br> The level of service that I have received from ADT in the time we have been members has been overall pathetic to say the least.<br> I want a full refund for the funds that were wrongfully debited from my account.<br> This is unacceptable and I expect this to be sorted out immediately

0
Replies (1)
Adt Security
Adt Security's reply07 Oct 2015, 16:29
Official
Hello Cez1981,

We thank you for bringing this to our attention. You will be contacted by someone today to help resolve this matter.

Kind regards
Customer services