1 reviews | Active since Jan 2015
Failure to cancel after numerous requests
After calling the call center I was asked to send an email requesting the cancellation.<br> I have then processed my request via email as requested by the call center operator.<br> I have never received feedback regarding my request and have sent in about 5 requests.<br> I have requested on each email that someone just get back to me and confirm receipt - this has never happened.<br> Each time I get a system generated email to confirm my email was received so not like ADT has not received my request.<br> I have now had a debit order go off and the contract has continued into the new month for a house that I no longer live in.<br> I am now paying for armed response in a house that is standing empty and does not belong to me.<br> The level of service that I have received from ADT in the time we have been members has been overall pathetic to say the least.<br> I want a full refund for the funds that were wrongfully debited from my account.<br> This is unacceptable and I expect this to be sorted out immediately
We thank you for bringing this to our attention. You will be contacted by someone today to help resolve this matter.
Kind regards
Customer services
We thank you for bringing this to our attention. You will be contacted by someone today to help resolve this matter.
Kind regards
Customer services
