failing to deliver and terible service

On the 1 december 2014 there was a break in at my place and my Tv was ****** now adt failed me as they did not treat the matter as an urgent matter when we took adt sec system we were told adt takes 5 min to resond after the alarm triggers, but in my case they took +-30 min to get to the house even worse when i called adt and spoke 2 William and the least that he could say was that they did not have enough cars to urgently attend to my alarm, now hows problem is that? So much 4 being at management position i dont want to talk to him his discusting me i want top management to call me its either they replace my Tv or they cancel theit services.