Hellopeter
Share Your Experience
BZ
Bulelwa Z

1 reviews | Active since Nov 2017

07 Dec 2017, 10:08

Failed to cancel my contract

I cancelled my contract with ADT Feb 2016 after raising concerns with their bad service. The initially date I took contract with them was Nov 2015 and I was informed by the consultant that I can cancel within 6 months if I am not certified. which I did when they couldn't check what was the reason for the alarm to go off in my property. I have been battling to get proof of cancellation since last year and ADT continued billing my account and now they've handed my name to a third party collection company. I am furious with all this because my name will be black listed for something I am not responsible for. and I don't get any response since I've been in contact with them several time "specifically Sipho from their finance department" PLEASE CAN I HAVE THIS RESOLVED I AM NOW TIRED OF ALL THESE RUDE CALLS I AM CONSTANTLY RECEIVING

0
Replies (3)
Adt Security
Adt Security's reply11 Dec 2017, 09:45
Official

We thank you for bringing this to our attention. You will be contacted by someone to discuss further.


Kind regards
Customer services

BZ
Bulelwa Z's update09 Jan 2018, 10:28
Reviewer Update
I was contacted by ADT consultant where I explained my reason for cancellation; I told her it was due to security guards who responded to the alarm system but refused to go into the property to investigate the problem. to my suprise the consultant asked me a foolish questions that when I took up my contract did I ask how the securities will access entrance into the property in the event of a break in? I was annoyed about that because my wall & gate are accessible they are not high & that is the reason I had security installed into the property. worse off I haven't heard from them since December to tell me a way forward on this account. I am so irritated with ADT
BZ
Bulelwa Z's update08 May 2018, 14:02
Reviewer Update
I am still getting rude calls from collecting agents because this issue has not been resolved yet. after speaking to a an agent from ADT who said she will refer my call to her manager four months ago still there was no call.