Failed to cancel contract and incorrectly billed

<p>On 10 July I sent an email to ********** to cancel my contract. This is the email address listed in my contract that should be used to cancel a contract. On 11 July Ruan Pretorius called me to confirm my cancellation at the end of my contract which is 14 August 2016. He confirmed that I would be billed for August on a prorata basis. However I got billed even more than my normal monthly bill on 1 Aug. I was billed R313.50 when I should have been billed R142.50.</p> <p> </p> <p>I called the call centre on 2 Aug to get this matter resolved. After hours of holding on, I got through to Aneka Boonzaaier. She asked me to forward her all the emails and she will take it forward. I did so. She told me via email on 4 Aug that someone from the cancellation department will call me. It has been a week and no one has called me. Despite me repeatedly emailing her, she has not responded.</p> <p> </p> <p>You guys are quick to take money but ridiculously slow in responding to burlary alarms. What you are doing is THEFT.</p> <p> </p> <p>I want my money refunded to me (R171). You guys need to ensure that you don't debit my account again and I need your guys to take the radio out as I have signed a contract with another security company. I need this done NOW! Your sevice is absolutely pathetic.</p>