Good morning ADT - Fidelity Security,
I have been legally advised and thus act accordingly.
As you have failed to be honest, open and follow due process pertaining to my claim against your firm, ADT, a subsidiary of Fidelity Security, I hereby give you written notification.
I want to have the following answered:
- why the firm has avoided addressing their responsibility to attend to their negligence, re: my claim against ADT;
- why ADT control did not explore the active alarm zones effectively;
- why it seems fine for have your 'agent' Brent arrive late on the scene, push the damaged fencing in and ignore the facts at hand;
- why you in person have failed to respond to my written complaint and break down of events;
- why you collectively as management lie and fail to respond to this case;
- the above, inter alia, need to be answered.
My claim stands, I expect a written response and detailed explanation as to why you, personally, the person who assured me I can trust, have failed to follow through on you obligations.
It is very clear ADT management are *********, blatant manipulative personal and are not trust worthy.
I hereby give you until the end of business on Monday, 13 November 2017, to respond in writing to this email.
Failure to do so will result in further action being taken against the collective management at ADT/Fidelity.
You assured me, Des, that 'you would see to it that this claim is settled....It is a relatively small amount so sure it won't take long....leave it with me'.
Proof yet again that this firm is ********* and this will be argued with legal support should this be required.
I look forward to your written response by Monday, 13 November 2017.
Kind regards
To the readers of this....note for your own benefit, that this firm is unlikely to act professionally to address their negligence and lack of responsibility.
BE advised and potentially source alternative security if you have not already done so.
We take note of your comments. These have been communicated to the claims department. Someone will be in contact with you soon.
Kind regards
Customer services
Best regards,
We take note of your comments. These have been communicated to the claims department. Someone will be in contact with you soon.
Kind regards
Customer services
Best regards,
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