L
Louis
1 reviews | Active since Sept 2022
19 Sept 2025, 12:49
FADT bad Admin system
I have been receiving SMS messages from FADT for the past 16 months requesting me to have my alarm system tested. These messages, along with some marketing related messaged, is received twice a week. I have phoned FADT 7 times reporting to them that the account does not belong to me and that I have never been a FADT customer. I then get put through to the Capetown branch and then again to the Gauteng branch. I keep on explaining to them that they do have the incorrect contact detail listed and they promise me every time that they will correct it. Then the very next week, it starts all over again. I am honestly a bit frustrated because they can not correct this error on their system. No matter what.
Helpful (0)
Replies (2)0
Replies (2)
Adt Security's replyOfficial
19 Sept 2025, 14:55Dear Louis We take note of your complaint, and apologize for the inconvenience caused. You will be contacted by our Social Media Officer as soon as possible to discuss this further. Kind regards Fidelity-ADT
Best regards,
Adt Security's reply19 Sept 2025, 14:55
Official
Dear Louis We take note of your complaint, and apologize for the inconvenience caused. You will be contacted by our Social Media Officer as soon as possible to discuss this further. Kind regards Fidelity-ADT
Best regards,
L
Louis's updateReviewer Update
09 Oct 2025, 12:49To date I had no call, but hey. At least the marketing messages is streaming in via SMS.
L
Louis's update09 Oct 2025, 12:49
Reviewer Update
To date I had no call, but hey. At least the marketing messages is streaming in via SMS.