Extremely Poor Service With ADT
I've been with ADT for more than 5years now and hardly had any incident at my home. For the past 2 days, our alarm has been triggered at mid-night and early morning hours. ADT requested to dispatch guards to monitor what is the issue and none arrived at home. Also they only call well after the alarm has been triggered. At this rate, we are paying for services that are not even provided. Extremely appauled by the laizer fair attitude particularly as my family can be under threat whilst they don't even bother showing up when they should, when we are paying for the services monthly
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Adt Security's replyOfficial
11 Mar 2024, 07:26 Dear Kgomotso Mogotsi
Apologies for only responding to the Hello Peter now. Have noticed that your concerns was discussed with you by a Customer Services agent and control room agent, and has been resolved amicably. All processes as discussed have been put into place.
Kind Regards
Fidelity-Adt
Apologies for only responding to the Hello Peter now. Have noticed that your concerns was discussed with you by a Customer Services agent and control room agent, and has been resolved amicably. All processes as discussed have been put into place.
Kind Regards
Fidelity-Adt
Adt Security's reply11 Mar 2024, 07:26
Official
Dear Kgomotso Mogotsi
Apologies for only responding to the Hello Peter now. Have noticed that your concerns was discussed with you by a Customer Services agent and control room agent, and has been resolved amicably. All processes as discussed have been put into place.
Kind Regards
Fidelity-Adt
Apologies for only responding to the Hello Peter now. Have noticed that your concerns was discussed with you by a Customer Services agent and control room agent, and has been resolved amicably. All processes as discussed have been put into place.
Kind Regards
Fidelity-Adt