Extremely poor service and response time

Extremely poor service and response time rendered during an alarm / panic button activation. Contract linked to cell number ***. The property is located in Crystal park, Benoni. On 6 March 2024, We had an attempted theft of 2 vehicles in the evening just as load shedding started. There has been a problem in the street all week, with the dogs in the street that was poisoned. Vehicles were stripped, but fortunately not taken. On 7 March 2024 ADT ws contacted to link the house alarm to the panic buttons. This was duly done. On the evening of 7 March 2024 the perpetrators we back in the yard through the locked gate just as load shedding started. Panic button and alarm was activated. ADT control room only phoned 10 minutes after alarm was activated. The control room was informed that there are perpetrators in the yard. The reaction unit only arrived 30 minutes later. This is totally unacceptable in the dangerous times that SA currently experience. Monthly premiums towards ADT is paid monthly. Is your clients' lives so much worth to the company that should be in a protection capacity? It is very possible that the perpetrators have been scouting and recognize that the elderly people and children are softer targets. Must the worst happen before appropriate response times will be actioned?