JG
Jonathan G

1 reviews | Active since Jun 2012

29 Feb 2016, 09:38

EXTREMELY POOR SERVICE - ADT - NeverThere

As of the 3rd of February, I have been trying to get the opening/closing functions added to our service. The response rate via email of ADT is as follows:<br> <br> Sent Mail - 3 Feb<br> Reply - 4 Feb (1 Day)<br> <br> Sent Mail - 5 Feb<br> No Reply<br> <br> Sent Mail - 9 Feb<br> No Reply<br> <br> Sent Mail - 10 Feb<br> No Reply<br> <br> Sent Mail - 15 Feb<br> Received Call<br> <br> Technician Visit - 22 Feb (1 week later)<br> <br> Sent Email - 22 Feb<br> Reply - 22 Feb (0 Days)<br> <br> Sent Email - 22 Feb<br> No Reply<br> <br> Sent Email - 24 Feb<br> Reply - 24 Feb (0 Days)<br> <br> Sent Email - 24 Feb<br> No Reply<br> <br> Sent Email - 26 Feb<br> No Reply<br> <br> Sent Email - Today<br> Awaiting Reply<br> <br> Very poor service. <br> <br> <br> <br>

0
Replies (1)
Adt Security
Adt Security's reply29 Feb 2016, 10:36
Official
Hello Johnny G,

We apologise for the delayed response to your query/complaint. You will be contacted by someone today who can assist you further.

Kind regards
Customer services