Extremely poor service

House alarm was triggered at around 15:50, ADT call center called and I requested that a patrol unit be sent out. I arrived home at 16:50 and the patrol unit had still not been to my premises. I phoned the call center to inquire and was informed that the patrol unit is on its way. How long would have taken burglars to clear the house out? <br> <br> This is not the first incident of this kind. Am I paying for incompetence or for peace of mind knowing that I have ADT 'keeping an eye' on my property? <br> <br> ADT has on numerous occasions not responded in a timely fashion to alarm activations (excluding times of thunderstorms) but are prompt in collecting monthly installments and additional charges when a client exceeds the 5 patrol call outs allocated for the month. <br> <br> The service provided leaves much to be desired.