Extremely pathetic service.

I logged a request, as soon as I learnt of some wiring had been disconnected from the main box, leaving my alarm deactivated.

I've reached our on more than one platform, to get my ticket progressed, and the correct urgency be associated, to no avail.

I find it particularly interesting that your model is based on providing peace of mind, yet no urgency app****, when I indicate why I'm not able to enjoy that peace of mind.

Clarissa has asked for the number linked to my account, which I responded with. Then another lady made more empty promises with her follow up call yesterday morning (with the other linked number).

Train your call center agents to apply the right amount of empathy, instead of making you feel like, they can't wait to point out what you had done wrong.

Perhaps, have an auto email that instructs the end users of the new email address to use.