Extremely *********** service

My alarm went off on the 12 March while we had loadshedding and the ADT control room never contacted me.Later the morning i called ADT and I was told they have a backlog of calls and they did not get a signal for my alarm ,only a low battery signal..I asked if they did not get a radio pad signal as i have a radio pad as well and they said no.I asked them to investigate and a manager needs to contact me.Up until to day I'm still waiting. I called again the 16 Match and the lady told me they did not get a signal since October 2019 from my premises and I asked why have nobody contacted me as the alarm is set everyday and she said the technical department needs to investigate but i need to get a technician to the premises as the last technician was at the premises 2010.I said fine can one com out and she said only on the 19 March .I asked can someone not come out the 16/17 March and she said she will find out and let me know.I'm still waiting.