Extremely bad service from Fidelity ADT

An alarm was installed on a family member's property and it seems ADT was more than willing to receive payment although I had to follow up with a date for them to install.

The setup was not to the way it should have been nor explained by the sales rep at the time and I called ADT twice with a request for them to go back to the property and move a specific item. The response to my 2nd call was that they have the request on their system and they will escalate on my behalf.

A promise was made as well that someone will attend to this on the 15th of June but no one turned up. I then went online and did a request via their website. No response.

I then emailed the sales rep on 18 June and copied in ADT's helpdesk. The sales rep promised to follow up with the installation manager. Whether he did or not, i really do not know because I now REFUSE to contact them AGAIN but to date NO response.

I am extremely disappointed and disgusted at this huge company and am very sorry that I had actually used this company. It is a bad reflection and makes one wonder what their culture is.