Extremely bad service

This is my 2nd review for the same business this month. ADT was supposed to remove their equipment from my premises on the 9th Nov and to date they haven't. I spoke to Vuyelwa who is supposed to be responsible for this but she says she doesn't know why the technician did not remove the system yet. This is by far the most *********** and useless human being I've ever dealt with. ADT please remove your system from my property u are delaying another service provider