extra charge for more than 5 call outs

ADT is supposed to be a security service provided to customers. However, they recently informed customers that they will be charging an extra fee if they are called out more than 5 times in a month. This is absurd for a security company! This means that if I hear a noise or see something strange I have to think twice about calling ADT.<br> <br> This is not the only problem with ADT, I recently called for a technician to sort out a problem at my premises and I had to call thrice to get feedback. The technician only came after 3 months.<br> <br> On a few occasions, after the alarm was activated I received a call from ADT after 10 minutes!!!<br> <br> They are pathetic at customer service and I cannot wait to cancel their services!<br>