Exploitation
<p>ADT insisted that due to my remotes not working any more that a technician had to come out despite the fact that I asked for telephonic assistance. The technician simply switched the mains off an Son and the remotes were reset. This all happened in 5 minutes. And I was charged R530.10. When I sent an email of complaint I still did not receive a response. Now they have the gall to advise me that my monthly subscription fee will increase effective 1 February. For what. First r being exploited. You have lost a client. </p>
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Replies (7)0
Replies (7)
Adt Security's replyOfficial
03 Jan 2017, 09:04We thank you for bringing this to our attention. You will be contacted by someone today to discuss further.
Kind regards
Customer services
Best regards,
Adt Security's reply03 Jan 2017, 09:04
Official
We thank you for bringing this to our attention. You will be contacted by someone today to discuss further.
Kind regards
Customer services
Best regards,
's updateReviewer Update
03 Jan 2017, 17:32So after waiting a week for an answer from ADT I was promised a phone call today. No phone call at all. It really makes me feel wanted as a customer and just strnegthens my resolve and decision to sever ties with ADT once and for all.
's update03 Jan 2017, 17:32
Reviewer Update
So after waiting a week for an answer from ADT I was promised a phone call today. No phone call at all. It really makes me feel wanted as a customer and just strnegthens my resolve and decision to sever ties with ADT once and for all.
Adt Security's replyOfficial
04 Jan 2017, 08:17Dear Mr Allen
We apologise for the delayed response to your query/complaint. You will be contacted by someone who can assist you further.
Kind regards
Customer services
Best regards,
Adt Security's reply04 Jan 2017, 08:17
Official
Dear Mr Allen
We apologise for the delayed response to your query/complaint. You will be contacted by someone who can assist you further.
Kind regards
Customer services
Best regards,
's updateReviewer Update
04 Jan 2017, 19:37Another day, yet another unfulfilled commitment. I am still waiting for someone to contact me and resolve the issue. Clearly ADT does not practice what they preach...
's update04 Jan 2017, 19:37
Reviewer Update
Another day, yet another unfulfilled commitment. I am still waiting for someone to contact me and resolve the issue. Clearly ADT does not practice what they preach...
Adt Security's replyOfficial
05 Jan 2017, 08:44Dear Mr Allen
Our JHB office tried to call you yesterday and got your voicemail. They left a message.
Kind Regards
Best regards,
Adt Security's reply05 Jan 2017, 08:44
Official
Dear Mr Allen
Our JHB office tried to call you yesterday and got your voicemail. They left a message.
Kind Regards
Best regards,
's updateReviewer Update
05 Jan 2017, 12:05I suggest you try and find out what number was dialled as I had no missed call and no voicemail message at all. Someone in your office is lying and now you are shifting the blame on your client.
's update05 Jan 2017, 12:05
Reviewer Update
I suggest you try and find out what number was dialled as I had no missed call and no voicemail message at all. Someone in your office is lying and now you are shifting the blame on your client.
's updateReviewer Update
05 Jan 2017, 14:26ADT has contacted me and explained that it was a new agent on call. Training was done wth the agent and the necessary compensation to me was done. That is a better approach towards restoring customer expectations.
's update05 Jan 2017, 14:26
Reviewer Update
ADT has contacted me and explained that it was a new agent on call. Training was done wth the agent and the necessary compensation to me was done. That is a better approach towards restoring customer expectations.